Refund policy
Under EU consumer law, you have the right to return your order within 14 calendar days of receipt, without giving a reason. This is known as the right of withdrawal. The 14-day period starts on the day you receive the product. If we did not properly inform you about this right, the period may be extended; in that case, your right remains valid up to 12 months after the original 14-day period has expired, insofar as this applies in your country.
You may return your purchase within the 14-day period, provided that the product is still in its original condition, as much as possible in the original packaging, and has not been clearly misused, damaged, or irreversibly altered. Blind boxes and collectibles may also be returned after opening, provided the products are still in reasonable condition and meet the requirements of this policy.
To request a return, please follow these steps:
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Send us an email at info@yunazo.com with your order number, your name, your reason for return, and clear photos of the product and packaging (opened or unopened).
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Wait for our confirmation. We will let you know by email whether your return is approved and whether any reduction in value applies.
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Do not send the product back before you have received written return authorization from us.
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Once your return has been approved, send the product back at your own expense (return shipping costs are the customer’s responsibility) and make sure the product is shipped safely and in its original packaging.
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Keep the tracking number and preferably send it to us so we can follow the shipment.
For a standard online purchase within the 14-day period, the full product price including standard shipping costs must in principle be refunded, unless the product’s value has been reduced through use or damage. Return shipping costs may be charged to you, provided this is clearly stated in this policy. If you choose a faster delivery option (for example, express shipping), only the standard shipping cost will be refunded; the difference above the standard rate will not be reimbursed.
If a product has been opened, used, or damaged, we may deduct an amount from the refund if the product’s value has been reduced as a result. For returned opened blind boxes and collectibles, the reduction in value is generally around 15% of the product price, based on the assumed decrease in second-hand value. If there is clear damage, signs of use, or missing parts, the deduction may be higher than 15%, depending on the actual reduced value. The standard shipping costs are generally refunded, even for opened products. The difference for faster shipping is not refunded. The exact reduction in value is determined on a case-by-case basis and communicated to you before the refund is processed.
We may refuse a return request or a refund if the 14-day period after receipt has expired; the product is not in its original condition, or there is clear misuse, damage, or unauthorized use; insufficient photos or proof of the product’s condition were provided; or the product was not submitted through the return route we allow (without prior written approval).
The refund will be made through the original payment method as soon as we have received and inspected the product and processed the refund. In practice, refund processing usually takes 1–5 business days, depending on your payment provider. Return shipping costs remain your responsibility in principle, unless we indicate in an exceptional case that we will cover these costs ourselves.
If a product turns out to be defective, does not match the description or photos on the website, or is clearly of lower quality than described, you are entitled for at least two years after purchase to repair, replacement, price reduction, or a full refund. Important: This depends on the situation and local legislation.
In such cases, we adjust our usual return cost conditions and often cover the return costs and return shipping ourselves, insofar as reasonable, so that you as a customer pay as little extra as possible.
We do not use automatic restocking fees in our Shopify system for returns. If a reduction in value applies, it is determined on a case-by-case basis and processed as a partial refund in the order administration. Every refund decision involving a reduction in value is documented internally, including the reason and photo evidence, so that we act consistently and transparently in line with this policy.
This return and refund policy applies to all orders placed through the website yunazo.com and is governed by EU consumer law. For questions, complaints, or discussions regarding a return or refund request, you can contact us by email at info@yunazo.com.